Accessibility

At Definity, we are committed to ensuring that we meet the needs of our customers. We will strive to ensure that we foster an inclusive community by identifying and removing barriers faced by persons with disabilities and to provide our service in such a way that respects the dignity, independence, integration and equal opportunity for all people.

Creating genuine accessibility will be a journey. We won't get there right away, and we don't expect to get it right all the time, but we'll continue to work hard to meet the needs of our customers.

That's why we want to hear from you. If you have any feedback on our accessibility initiatives or have a specific concern about your experience with us, please contact us at:

HR Toll Free Number - 1-800-265-9996

For TTY users (Bell Relay Service, who can then connect with us)
1-800-268-9242 (Ontario) or 1-800-361-6476 (Quebec)

Or email us directly at accessibility@economical.com

For our feedback form, please see our accessibility policy (.pdf 154KB).

For further information on our commitment to accessibility please see our customer service accessibility plan (.pdf 156KB).