A man drinks coffee while on his laptop, as he learns how to protect himself against cybersecurity risks at home

From identity theft to personal information getting into the wrong hands, there are many reasons to take cybersecurity seriously. Due to the increase in remote work, the growth in generative AI, and a greater reliance on technology across all aspects of our lives, hackers are taking advantage of new opportunities to steal information and are getting more creative with their tactics. So whether you're working from home or just spending more time online, now is a good time to take some simple measures to protect your family's technology and keep your personal information secure.

Protect yourself against phishing scams

Ever since the COVID-19 pandemic, there have been more email, phone call, and text scams going around. Scammers are trying to trick people into clicking on malicious attachments or links or share personal details to steal information, hack bank accounts, or gain access to their networks and devices. Some scammers are posing as credible sources like banks,  government agencies, and even friends or family in need in an attempt to steal banking information. This type of scam is known as phishing. Keep these tips in mind to avoid falling for a phishing scam:

  • When you receive an email or text, make sure you know the sender before opening any links or attachments (check the 'from' email address, not just the username)
  • Make sure any linked address or attachment is relevant to the content of the email
  • If you weren't expecting an attachment or link, reply to the sender to confirm it's something that's safe to open
  • Look for typos in the email or text message — especially in the sender's email address or username, or in any linked URL
  • Voice phishing (or vishing) mimics someone you may know, so always ask lots of questions, carefully check the caller information, and never provide any personal information unless you’re absolutely certain your friend or loved one is on the other end of the phone
  • Use trusted antivirus or anti-malware software on your computer and other devices to protect them from attempted attacks
  • Learn more about the signs of phishing scams so you're better equipped to protect yourself

Ever since the pandemic, there has been an increase in phishing scams online and over the phone. Always make sure you know the sender of an email or text or caller before opening any links or attachments or sharing personal details.

Protect yourself against other potential cybersecurity threats

Besides phishing scams, there are several other ways hackers can try to get access to your personal information or sensitive data related to your work. If you're working from home, be sure to carefully follow any security and privacy guidelines provided by your employer. If possible, you should also avoid using your work computer for personal activities or using your personal computer for work. Whether you're working from home or not, consider these tips, too:

  • Run any necessary updates for each internet-connected device and app to make sure you have the latest security updates provided by the manufacturer
  • Protect your home's wireless router with a secure, complex password so people without the password can't access your Wi-Fi network
  • Delete apps you aren't using, as they could be used to gather personal information
  • Make sure all of your passwords for devices and online accounts are complex and unique, and use a different password for every account
  • Whenever possible, use two-factor authentication (2FA) on online accounts and devices for an extra layer of security
  • Never enter personal information (especially banking or credit card numbers) on a website unless you can verify it's secure
  • Invest in a virtual private network (VPN) when working outside of the house at a location with an unsecured Wi-Fi network
  • Take these additional steps to secure your smart home devices (like smart fridges, thermostats, and TVs)
  • For more information on how to stay cybersecure, check out these helpful tips from the Canadian Centre for Cyber Security.

Whether you're working from home or just spending more time there than usual, now is a good time to take some cybersecurity measures to keep your personal information secure.

Sometimes cyberattacks happen, despite your best efforts to keep your technology secure — and that's why many home, condo, and tenant insurance policies include coverage for some of the expenses that come with personal identity theft. While specific coverage varies, it can include things like legal fees, sending certified mail, and lost wages for days you had to take time off work to deal with the issue. To learn how your own policy could protect you if you experience identity theft, reach out to your group’s licensed home insurance broker today.

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